Privacy

Overview

 

Nomad Tours respects your right to privacy and complies with its obligations under the Data Protection Acts (Law on Personal Data Protection "Official Gazette of Montenegro, number 79/2008") dated 23 December 2008. 

 

The objective of this Website Policy is to outline how Nomad deals with any personal data you provide when you visit its website. By visiting the www.nomadtours.me website, you are accepting the terms of the Website Privacy Policy. This website contains external links to other websites and Nomad is not held responsible for the privacy policies of these other websites.

 

 

What type of information do we collect at www.nomadtours.me ? 


We collect email addresses and names, if you choose to sign up for our newsletter.
 

 

What do we use your information for?


We use this information to keep you informed on up and coming tours and events with Nomad Tours of Montenegro.

 

 

How do we protect your information?


We implement a variety of security measures to maintain and safeguard your personal information when you place an order or access your personal information.
 

We use a secure server so that all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database (REALEX). We do not see or store your card details when you make an online transaction.
 

We take, and will continue to take, all reasonable steps (which include relevant technical and organizational measures) to guarantee the safety of the data you provide to us and we will only use the data for the intended purpose.
 

However, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet will be 100% secure.
 

Our mailing list is only visible to administrators or our Email Marketing software and is not shared with other organizations.

 

 

Do we use cookies?


Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.
 

We use cookies to compile anonymous data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This website uses Google Analytics to gather anonymous statistics about visitors to the site and which pages are visited.
 

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. Our Content Management System also uses cookies for its normal functions.
 

However, you can still make donations over the telephone on +382 20 633 384 (within the state of Montenegro).

 

 

Do we disclose any information to outside parties?


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential as part of their contract with us.
 

We may also release your personal data where compliance with legal requirements is a necessity. We also reserve the right to enforce our site policies in order to protect our rights and the rights of other individuals in a manner that is safe and compliant with the law.
 

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. For example, we may disclose the total number of visits to our website.
 

 

Updating, verifying and deleting personal data


You may inform us of any changes in your personal data, and in accordance with our obligations under the Data Protection Acts (Law on Personal Data Protection "Official Gazette of Montenegro, number 79/2008") dated 23 December 2008, we will update or delete your personal data accordingly. To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please email it to us at [email protected] or write to Communications, Nomad Tours, Pete proleterske brigade 52, 81 000 Podgorica, Montenegro. Any such data subject requests may be subject to the fee prescribed under the Data Protection Acts (Law on Personal Data Protection "Official Gazette of Montenegro, number 79/2008") dated 23 December 2008.

 

 

Online Privacy Policy Only


This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our website, you consent to our website’s privacy policy (this page).
 

 

Changes to our Privacy Policy


We reserve the right to make changes to our web privacy policy at any time without prior consultation; these changes will be posted on this page together with Privacy Policy modification date.

 

 

Contacting Us


If you have any questions regarding this privacy policy, you may contact us using the information below.

Nomad Tours, Pete proleterske brigade 52, 81 000 Podgorica, Montenegro 


Website:

www.nomadtours.me 

Telephone:

+382 20 633 384

+382 69 736 945

+382 68 802 997

 

 

 

Travel insurance

 

We always highly recommend that all our passengers consider purchasing travel insurance, you never know what may prevent or delay your travel plans (or your return home!) or what may happen while you are away.


Nomad tours offers travel insurance from the company Sava osiguranje AD which is part of the Sava Re Group and UNIQA insurance. 

 

So before starting our tour we highly recommend that you get your travel insurance and if not, we can arrange it for you (just contact us).

Terms Used:

 

a) “Nomad Small Group Big Adventure” is the trading name of the company Nomad Tours, having its registered office at Pete Proleterske 52 Podgorica Montenegro and which is incorporated in Montenegro with limited liability. Company registration number is 50687630.  In the following Terms and Conditions, the term ‘Nomad’ refers to the tour.

b) The ‘client’ is the person or persons who has/have made a confirmed booking with the Nomad.

c) Your statutory rights are not affected by the Terms and Conditions.



Booking Acceptance

 

1.1 A booking is accepted by the Nomad, only when we, or our agent have either received a 15% deposit and confirmed your booking by email, if your booking is made more than 60 days in advance of your tour departure or when we have received the payment in full and confirmed your booking by email, if your booking is made less than 60 days before your tour departure. No tickets will be issued until full payment has been received.

 

1.2 Upon the receipt of payment as detailed above, subject to availability and at our discretion, Nomad will reserve the client a place on a trip. A contract is only made between the client and the Nomad upon the confirmation of your booking and our communication thereof to either you or our travel agent.

 

1.3 It is a condition of your booking being accepted that each client signs (or has signed on his behalf if under 18) our waiver of liability, a copy of which will be forwarded to you on booking and which must be signed and presented to your Nomad Representative at the commencement of your tour.  Failure to sign a waiver will result in the client’s booking being treated as having been cancelled by you and we reserve the right to impose the cancellation fees described in this agreement.

 

Insurance

 

2.1 The price of your ticket does not cover your travel insurance.

 

2.2 Nomad strongly recommends that the client purchases comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability before you travel. The client should ensure that any activities undertaken by the client during the Tour are covered by their insurance. In this regard, please note that certain activities may require specific insurance and it is a matter for the client to ascertain the position with their insurer before taking part in any activity.  Nomad reserves the right to refuse admission to a passenger unless the client has arranged appropriate insurance. Nomad accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.

 

Cancellation

 

3.1 Cancellation of a client’s booking must be made in writing to Nomad. Cancellation charges are calculated on the day when written notification is received by Nomad. The Table below shows the number of days before departure dates that Nomad receives written confirmation of cancellation, and the percentage of tour fare, including any surcharges that will be imposed on the client as a corresponding cancellation charge.  Please note that in addition to the tour fare cancellation charges set out below, the client may also incur cancellation fees in respect of any third party suppliers booked by the client in association with a Nomad Tour. 

 

Days                   % Refund

Deposit               Non-Refundable

Over 60 Days     85%

60-31 Days          50%

Under 30 Days   0%

 

3.2 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.

 

3.3 If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy, this is entirely a matter between the client and their insurer.

 

3.4 If the client wishes to change to an alternative departure date, this must be done with a minimum of 30 days’ notice. One change of date is allowed free of any charge by Nomad; any subsequent changes will be subject to a €40 administration fee. Any charges or non-refundable deposits which have been paid to third party suppliers are payable by the client in these circumstances.

 

Reservations

4.1 It is the full responsibility of the client to check the accuracy of the dates booked upon receipt of their travel documents.

 

 

Changes by Us

 

5.1 Any increase in price will be notified to Nomad agents, and on our website. Nomad will endeavor to remove all out of date promotional material.

 

5.2 Nomad reserves the right to reduce the price of any of our tours. The final price applicable will be confirmed to the client before the client makes a booking.

 

5.3 Nomad itineraries are deliberately flexible and if possible the requirements of individual groups and clients will be facilitated.  Nomad reserves the right to vary, modify or cancel any itinerary, either partly or wholly.  Itineraries published are sample itineraries only and may be amended without notice. Nomad also reserves the right to use alternative vehicles to those advertised in the brochure.

 

5.4 In the event of cancellation of a tour by Nomad, Nomad will offer a full refund of the tour price only, less any non-refundable elements, or alternative travel arrangements to all clients booked onto the tour.  In these circumstances, no incidental or consequential expenses will be paid by Nomad.

 

5.5 If access to any country or area is prohibited for reasons beyond Nomad’s control the client will be entitled to a refund only if Nomad cannot offer substitute services of an equivalent standard. The amount of the refund will be calculated pro-rate, based on the total number of tour days and the number of tour days already traveled.

 

Tickets

6.1 Tickets can only be used by the client to whom the ticket was issued; no other person can use the ticket in any circumstances.

 

6.2 The ticket must be produced at any time at the request of a Nomad Representative, and the client may also be asked to produce valid photo identification.

 

Travelling

 

7.1 The client must observe the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If the client does not, they may be asked to surrender their Nomad ticket which may be cancelled without refund.

 

7.2 In the interest of safety there may be times when the Nomad representative has to make a decision. It is a condition of booking that the client must comply with the authority and decisions of the appointed Nomad representative. If the client does not comply with the Nomad representative and is not compatible with the general enjoyment and well-being of the other members of the tour, Nomad reserves the right to exclude the client from continuing the tour. In such a case, Nomad will not be liable for any refund, compensation or any additional costs incurred by the client. Nomad cannot accept responsibility for the behavior of others on tour or for any activities that are curtailed as a result.

 

Holiday Details and Conditions

 

8.1 Our Nomad tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary and duration of the tour. By booking your tour you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right at our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) for whom we consider to be incapable of meeting the tour’s physical demands.  You must complete a waiver as detailed above before commencement of the tour confirming your understanding of these circumstances and confirming your physical and medical condition. Please be aware in this regard that participation in each individual activity is a matter for the client on a day to day basis during the tour.  If you do not want to participate in a particular activity, please let the Nomad Representative know.

 

8.2 Nomad assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.

 

8.3 The client is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.

 

8.4 It is the responsibility of the client to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.

 

8.5 The client agrees that Nomad may take photographs and films of the client while on the tour and that these may be used in Nomad brochures and/or advertising without obtaining further consent or payment in respect of such photographs or films.

 

8.6 Should the client have a complaint in respect of the tour, they should inform the Nomad representative during the course of the tour. If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the client’s complaint should be made in writing within 28 days thereof so that it can be investigated. Any claims made after the 28 days’ period will not be considered by Nomad. If the client chooses to write to Nomad via the Internet, please include a home address to reply to in writing.  Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

 

8.7 The contract and all matters arising in respect hereof shall be subject to Montenegrin law and the jurisdiction of the Montenegro’s Courts, unless we agree otherwise in writing.

 

8.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

 

8.9 If the client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.

 

8.10 Clients must be aged 18 years and over but Nomad may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the client by a parent or guardian and any other conditions that Nomad may deem appropriate.

 

8.11 You agree that the sole remedy for any default by Nomad arising under this agreement shall be the return of the paid tour cost.  To the maximum extent permitted under applicable law, Nomad shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if Nomad has been advised of the possibility of such damages.  You expressly waive any right you may have to recover such damages.

 

8.12 Pets are not allowed on Nomad tours. If you need to bring a service dog, Nomad Tours must be notified before you book your tour. Nomad Tours may not be able to accommodate this request due to accommodation restrictions and considerations of other passengers.

 

Weather Conditions & Force Majeure

 

9.1 The client accepts that certain activities and aspects of Nomad tours are weather dependent and that under no circumstances can Nomad be held responsible for weather conditions.

Nomad will not be deemed in breach of these terms and conditions or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under these terms and conditions to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of the Nomad, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.

If the Nomad and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Nomad has investigated the prevailing situation, as it deems fit, it shall remain in Nomad’s sole and absolute discretion whether to commence or proceed with a tour.

In the event that a tour has to be cancelled due to Force Majeure then the client will be offered an alternative tour at no extra cost.  If this is not possible then the cancellation policy at paragraph 3 above will be applied.

 

No smoking policy

 

10.1 Nomad operates a no-smoking policy on all its vehicles.

General

 

11.1 The booking conditions detailed herein together with the Waiver of Liability contain the entire contract between the client and Nomad. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized Director of Nomad

 

11.2 The client’s contract is with Nomad as the tour operating company. At any time and at Nomad’s discretion, we may nominate to the client in writing any other company or person to have the benefit of some or all of those provisions of this contract, which Nomad may then specify, as if the client had agreed the provisions directly with that company or person in the first place as well as agreeing them with Nomad. Nomad may, at its complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with the client.

 

11.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst Nomad cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, Nomad will give all assistance to the client in helping to resolve any reasonable dispute.

 

11.4 Many accommodation arrangements referred to in the brochure are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers, and as such any contracts are undertaken directly between you and the third party accommodation provider. All such arrangements are made independently of Nomad, regardless of any help and assistance which Nomad may provide in securing such arrangements.

 

11.5 Many activity and outdoor pursuits arrangements referred to in the brochure are provided independently by third party activity and outdoor pursuits providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers, and as such any contracts are undertaken directly between you and the third party activity and outdoor pursuits provider. All such arrangements are made independently of Nomad, regardless of any help and assistance which Nomad may provide in securing such arrangements.

 

11.6 Please note that no airline, carrier or third party service provider depicted or recommended in the brochure, by virtue of their endorsement of this brochure, represents themselves either as contracting with or having any legal relationship with Nomad.

 

11.7 Every effort is made to ensure brochure accuracy at the time of going to print, however Nomad cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.

 Validity

 

12.1 All Nomad tours are operated by the Nomad Tours, Pete Proleterske 52, Podgorica, Montenegro, registered under the number 50687630 in Montenegro.

 

13. These Terms and Conditions are valid for all reservations made through 2018 and 2019.

Updating of Terms and Conditions:  Nomad Tours reserves the right to update and/or alter these Terms and Conditions at any time. It is your responsibility to be familiar with these Terms and Conditions. The latest Terms and Conditions can be found on the website.